PARTICIPANT COMPLAINTS & RESOLUTION
We are dedicated to ensuring your experience with The Paddock Project is positive and that any concerns you may have are addressed promptly and fairly. This page provides you with all the information you need to voice your feedback, make a complaint, and seek resolution. Our commitment to transparency and accessibility ensures that this process is open to all participants, their families, carers, advocates, and representatives.
HOW TO MAKE A COMPLAINT
At the Paddock Project, we understand that concerns may arise from time to time. We encourage you to share your feedback with us, as it helps us improve our services. Making a complaint is easy and accessible:
Online: via our form below.
Phone: By calling or texting 0400 348 209.
Email: Send an email to firstname.lastname@example.org detailing your concerns. Our team will acknowledge your email and guide you through the resolution process.
ADVOCACY AND SUPPORT
You have the option to involve advocates, family members, or representatives in the complaints process. If you wish to nominate someone to assist you, please let us know, and we will work closely with them to ensure your concerns are addressed.
NDIS COMMISIONER COMPLAINTS
Should you wish to escalate your complaint to the NDIS Commissioner, we provide information and guidance on how to do so by speaking with a member of the team.
Your feedback is invaluable to us. Every complaint provides an opportunity for us to learn and enhance our services. We appreciate your trust in the Paddock Project, and we are committed to ensuring your satisfaction and well-being. Please do not hesitate to reach out to us with any questions, concerns, or feedback. Your voice matters.